Game not loading on Omen 16 laptop

OceanRose73​  Did you mean to say web page?  I ask because I haven't heard that before, although I have heard of everything else you've described, in fact the issue is common on HP gaming laptops.  There are a few known workarounds:

• HELP! The Sims 4 crashes during launch or in the main menu | EA Forums - 12048779
• Game won’t launch | EA Forums - 4992631
• Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584
• Disable the Intel iGPU
• Put the laptop in night mode

None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.

Please let me know about the potential website though.  Microsoft has a new-ish feature involving bringing up guides for certain games, and that could be interfering with your ability to play separately from the usual HP issue.