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kyrstencallahan's avatar
kyrstencallahan
Seasoned Novice
8 months ago
Solved

Game Not Starting

At this point, I cannot get my game to start up. It's been about a week. I have completely removed all mods and cc. I have uninstalled; reinstalled EA, app recovery, refresh. all the windows updates. Uninstalled the Sims 4 and reinstalled the Sims 4. I have done a complete factory reset on my HP Omen Gaming Laptop. I have moved all the files, created a new folder. I've done the dxdiag. I've exhausted my resources. 

When I click play the circle of death is just flashing three times and then a white screen appears. 

  • Okay, this worked for me. At least I can play the game.
    Click the start menu

    type graphic settings and open it

    scroll down to sims 4 and click the drop down

    change GPU Preference to Power Saving. 

    May need a restart but this had gotten my game to load.

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