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pakyakker's avatar
pakyakker
New Novice
10 days ago

Game not working

For months I've been trying to play The Sims but no. I have it on my gaming laptop and it worked just fine but out of nowwhere the game stopped working. I have all the latest updates on my laptop and all the updates from the game. When I start my Sims game via the EA app. When I click it the screen appears black/white flickering screen. This happens for a few seconds and then my screen turns into a white loading screen. But the screen never stop loading. The only way to get it away is to stop the game at task manager otherwise I can't stop it or use my laptop. I uninstalled the game a couple of times plus repaired it via the EA app. Today I deleted all of the files and the game completely from my laptop and installed the game again. I was full of hope but unfortunatly the same thing happend. I don't know what to do anymore. I want to play it agian sooo bad. Can anybody help me?

crashing
ea app
launching

7 Replies

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  • pakyakker's avatar
    pakyakker
    New Novice
    2 days ago

    I've tried everthing. Nightmode, the screen thing and the switch form NVIDIA to Intel but nothing works. I added the dxdiag.

  • pakyakker's avatar
    pakyakker
    New Novice
    8 days ago

    Thank you I'm gonna try. I have indeed a HP Victus laptop. I read that that's the problem. Hopefully I can fix it, allready tried it with nightmode but that did not help.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 days ago

    pakyakker  If you have an HP gaming laptop (Victus or Omen), please try changing these settings:

    Game won’t launch | EA Forums - 4992631
    Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584

    Or put the laptop in night mode before launching the game.

    If that doesn't help, or you have a different model laptop, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • Stormieski's avatar
    Stormieski
    Seasoned Newcomer
    10 days ago

    When I had that happen to me it was because I had to play it from Steam and every time I load the game it pulls up Steam first then I can play.  Maybe try loading Steam and playing it from there.  If that doesn't work call EA games trouble shooting.   Hope this helps

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