Game not working

pakyakker  Sorry for the late reply.  Please try the suggestions I listed for HP gaming laptops, but this time, use a new admin Windows account.  Make it local, as in, don't link it to your Microsoft account or any email address.  You'll be able to launch the game without reinstalling anything, but your saves and other user data won't be available.  That's fine for now and can be addressed later.

If that doesn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

If the game freezes or crashes in a clean boot, please try again, except with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

I've tried everthing. Nightmode, the screen thing and the switch form NVIDIA to Intel but nothing works. I added the dxdiag.

Thank you I'm gonna try. I have indeed a HP Victus laptop. I read that that's the problem. Hopefully I can fix it, allready tried it with nightmode but that did not help.

pakyakker  If you have an HP gaming laptop (Victus or Omen), please try changing these settings:

Game won’t launch | EA Forums - 4992631
Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584

Or put the laptop in night mode before launching the game.

If that doesn't help, or you have a different model laptop, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I get the same if I start it from Steam.

Okay I'll try downloading it from steam

When I had that happen to me it was because I had to play it from Steam and every time I load the game it pulls up Steam first then I can play.  Maybe try loading Steam and playing it from there.  If that doesn't work call EA games trouble shooting.   Hope this helps

Ooh and I don't use any mods.