Game opens, but crashes before main menu
I get to the title screen, a spinning plumbob for a few seconds before it just closes itself and opens to the EA app (never gets to main menu). I have no idea what's going on. I've tried all basic tr...
Forum Discussion
sparklylarkly Please remove the saves folder from Documents > Electronic Arts > The Sims 4. If this helps, you likely have this issue:
Crashes on Mainmenu | EA Forums - 12139111
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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