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skytitan74's avatar
skytitan74
Seasoned Newcomer
7 months ago

Game opens to a black screen

Hi, I've been unable to play the game since the last update in April. Upon trying to open the game it immediately goes black. The music plays but I'm unable to do anything, I cant even open task mana...
crashing
launching
puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

skytitan74​  Thanks for the dxdiag, which lists a few serious crashes of the graphics driver, ones that would certainly take down Sims 4 if they happened as the game loaded.  So please do a clean uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

If you still can't play, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent attempt to open Sims 4.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

I only want an error from after you reinstalled the driver.

  • skytitan74's avatar
    skytitan74
    Seasoned Newcomer
    7 months ago

    I uninstalled and reinstalled the driver but the problem persisted. I got two errors right after each other. The most recent one was:

    The program TS4_x64.exe version 1.115.216.1030 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

    And the one right before it:

    Source
    Windows

    Summary
    Hardware error

    Date
    ‎6/‎1/2025 12:59 PM

    Status
    Not reported

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name:    LiveKernelEvent
    Code:    141
    Parameter 1:    ffffc2834e379050
    Parameter 2:    fffff8012b196740
    Parameter 3:    0
    Parameter 4:    0
    OS version:    10_0_26100
    Service Pack:    0_0
    Product:    768_1
    OS Version:    10.0.26100.2.0.0.768.101
    Locale ID:    1033

    Files that help describe the problem
    WATCHDOG-20250601-1259.dmp
    sysdata.xml
    WERInternalMetadata.xml
    memory.csv
    sysinfo.txt
    WERInternalRequest.xml

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