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GieSunn's avatar
GieSunn
New Traveler
23 days ago

Re: Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

Hello, 

I’m experiecing an issue with my game. When I try to repair it, the process gets stuck at Enchanted by nature fairy garden digital content and then receive message “game ownership disabled or deleted”.  Additionally, my sims appearance glitches, in Cas and live mode, as shown in photos. This glitch resolves temporarily when I switch to another outfit. 
I have already removed cc (not using mods) before download enchanted by nature and new update.  Also tried restarting app, clearing the cache, and updating to the newest app version. 

9 Replies

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  • BellaandMaxandMe's avatar
    BellaandMaxandMe
    Seasoned Novice
    23 days ago

    I'm also dealing this problem as I'm even unable to open my game now and its really frustrating. it keeps saying that I don't own that enchanted by nature pack, when I did buy it.

  • SVG85's avatar
    SVG85
    New Novice
    23 days ago

    Tengo el mismo problema y ya lo he probado todo e incluso reinstalar el juego. Es muy frustrante estar esperando una nueva expansión y que al instalarlo siempre haya algún problemas y no podamos usar el juego. Es un juego muy caro para que siempre esté dando problemas.

  • g83nsvplt670's avatar
    g83nsvplt670
    Rising Rookie
    23 days ago

    SAME!!! Im so frustrated rn and I dont know what to do!!!

  • g83nsvplt670's avatar
    g83nsvplt670
    Rising Rookie
    23 days ago

    I am having the exact same problems. if someone knows what to do can you please let me know

  • EmpressSirenXOXO's avatar
    EmpressSirenXOXO
    Seasoned Newcomer
    23 days ago

    I also am getting an error telling me i dont own the digital content for the fairy garden pre-order. which is 100% of why i preordered. I only see the error when i attempt to repair my game, otherwise it looks like i own the content and it is in my account, but it wont let me download it and doesnt show up in game. when i click on the content in the interface it tells me i own it.

  • IvoryxRosebud's avatar
    IvoryxRosebud
    Seasoned Newcomer
    23 days ago

    I played this game for half a day with the new pack, it crashed several times so I tried repairing it. Now I'm getting the same error that I don't own the game when I do. Fingers crossed they get this fixed soon.  

  • xostephxtaylorxo's avatar
    xostephxtaylorxo
    New Novice
    23 days ago

    same with me! game started crashing, tried repairing it, got the error once it tried repairing enchanted by nature... grrrr.

  • NettieVT's avatar
    NettieVT
    Rising Novice
    23 days ago

    I'm getting the same issues after the Enchanted pack. Keep getting EA error saying that failure to launch on our side. Tried several things so far from Clearing cache, clearing app, updating drivers three repairs (now it says I also don't own that enchanted by nature pack, after most recent repair) So I thought okay let's just re buy the new pack ( I better get my pre purchase extras eventually)...Still no go and after another 2 uninstall and reinstall not loading and same error. tis mightily disappointing!

  • BellaandMaxandMe's avatar
    BellaandMaxandMe
    Seasoned Novice
    22 days ago

    I don’t know either. I tried resetting but I’m just very confused why I can’t repair it :((

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