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19ff572c2f9b74ee's avatar
19ff572c2f9b74ee
Seasoned Newcomer
22 hours ago

Game updated May 2026, now I have no access to my saved games or sims.

I updated my Sims 4 today (May 12, 2026), and now I have lost access to all of my saves and a number of things that I had saved to My Library in the Gallery, including my most recent family and home.

I have tried looking in Documents/Electronic Arts/The Sims 4/saves & Documents/Electronic Arts/The Sims 4/Tray and I can see all of my files, the game will not acknowledge them for some reason. 

The game does not give me the option to open any saves, it is acting like this is a fresh install (it is not). It is showing my packs, and it is showing me part of my saves from the Gallery Library.

Does anyone have any ideas? I was working on a House of the Dragon game, and I would really hate to have to redo all of that work.

launching
missing content
never cc or mods
updates

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    20 hours ago

    19ff572c2f9b74ee​  It sounds like either the files have somehow all been renamed, or they're not inside the Sims 4 folder the game is currently reading.  The latter can change for system reasons, for example OneDrive reenabling itself after a Windows update.  Point is, please find the full path to the folder the game is currently reading.  Here's how:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

    Compare that to the full path to one of your files, as in, right-click one and select Properties > General.  The part before Documents is what I think might not match.

    If the files are in the correct location, according to Sims 4 itself, please post a screenshot of the contents of the saves folder, as in, I'd like to see the file names and sizes.

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