Forum Discussion

MehoyMinoy8's avatar
MehoyMinoy8
Seasoned Novice
6 months ago

Game will not launch after downloading.

I recently bought the sims 25th birthday bundle which included the sims 4 and kits. I bought it off steam and linked it to my ea account since I bought my sims 4 expansion packs there. But when I try...
ea app
launching
steam
AZmei96's avatar
AZmei96
Seasoned Newcomer
6 months ago

I just bought the Sims 4 and all the DLCs on Steam, but when I start the game it shows this

I made sure I linked the correct EA account, and I'm on a brand new computer, only installed Steam, EA app, and Sims 4, tried everything, but still can't start the game

I spent a lot of money, but I can't start the game, why is this? What should I do?

  • mari_nami_ho's avatar
    mari_nami_ho
    Rising Newcomer
    6 months ago

    I have the same thing, I wrote to support, no one answers. I've already unlinked accounts and set everything up again - it doesn't help. I am shocked by the level of support - it is terrible. After you bought the game, no one cares if you can play it.

  • AZmei96's avatar
    AZmei96
    Seasoned Newcomer
    6 months ago

    Solved.

    Before I bought The Sims 4 and the DLC, I bought The Sims™ 25th Anniversary Bundle. Maybe it was because the bundle contained duplicate The Sims 4 or outdated DLC?

    Anyway, after I refunded the bundle, I was able to launch The Sims 4 through Steam.

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