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undecidedfloral's avatar
undecidedfloral
New Novice
5 months ago

Game will not save and gets stuck loading.

I'm having many issues with my game. First, I can't use resume game as I end up on infinite loading screen. I can get the saves to load if I choose the other options to start. I can get into the households and even play for a few minutes but trying to travel or save makes me get stuck in an infinite loading screen. I have tried this in other saves and households and it's the same problem. Sometimes it lets me do one save but then the next one gets stuck once again. 

I have tried most of the basic and extreme troubleshooting: Deleting cache files, updating and removing all mods, repairing game, and even going as far to uninstall sims completely and reinstall it.

6 Replies

  • lauren_dedmon's avatar
    lauren_dedmon
    Seasoned Newcomer
    5 months ago

    This is happening to me too and I'm so frustrated because the only way to "fix" this is by moving houses but even then its only a matter of time until it hap peens again and I hate it because I decorate and personalize my houses. Glad to confirm that its not my mods.

  • I am having the same issue. I've tried saving mis game, saving and exiting, but it just spins and never saves

  • undecidedfloral lauren_dedmon Theslayersim83  Please test with no mods or custom content, as in, move the Mods folder to the desktop and delete localthumbcache.package.  You can use "save as" rather than "save" so you don't overwrite your progress.

    Please also delete any lastexception files you see in Documents > Electronic Arts > The Sims 4.  When testing, if you can't load a household or travel, please look for a new lastexception.  If you find one, open it, delete its first line, and attach it to a reply here using the paper clip (Attachment) icon.

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