Game won’t launch

I just bought the game, as well as the games license along with it- but it keeps saying the EA app can’t read my game license, to relaunch it in online mode and to clear my cache. Well, I’ve been trying to launch it online, I’ve clear my cache about 4 times- I’ve uninstalled and reinstalled- I’ve repaired the app, the game, and even restarted my computer. And it still won’t launch the game? Customer support has been 0 help.