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MW22024's avatar
MW22024
New Novice
12 months ago

Game won't even open

I tried a few different things to try to get my game to open... I click to start the game but then it thinks about it for a few seconds then nothing happens... 
I deleted all my mods/cc and I tried moving my folder out of the EA one and opening it then but yup nothing...
Why game why...

Any other suggestions??

2 Replies

  • To be clear, you moved the Sims 4 folder out of Documents > Electronic Arts?  If not, please try that now.  If that doesn't or didn't help, did a new folder download in its place?  You shouldn't get one until the game starts to load, but OneDrive can sometimes download your existing copy from cloud storage.

    If that's not the issue, please let me know what antivirus you use.  Please also run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • UPDATE: I got it to work... I just had to completely shut off my computer and start it up again 

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