Forum Discussion
bugmommie As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
- DiavionMayhew2 days agoRising Newcomer
Hi I am having the same issue and I have redowlnoaded both EA and sims but i cant get past the frozen main screen. I dont have mods or anything in the folder. It is all new.
attached is my dxdiag report from my surface pro pc
- GoosMonger2 days agoRising Newcomer
Hello, im having a similar issue and tried doing the desktop thing, taking my sims folder out of documents>electronic arts. It works! Butttt all my saves are gone, what should I do now?
I don’t have any mods installed iirc, for the record
About The Sims 4 Technical Issues - PC
Community Highlights
Recent Discussions
- 57 minutes ago
- 4 hours ago