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iamdahlii's avatar
iamdahlii
Seasoned Newcomer
2 days ago

Game wont start at all

itll randomly just either not start and reopen the EA app instead or itll start to open then crash. for no reason ill change nothing and itll decide to work

1 Reply

  • iamdahlii​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you still can't play at least some of the time, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.