Forum Discussion

YoungGreatQueen's avatar
2 years ago

%GameName% keeps coming instead of "Sims 4", does anyone know how to fix this, p


I already closed the game in Task Manager and started the game as admin, but still nothing. And when Sims 4 loads, it stays on the loading screen.

8 Replies

  • @YoungGreatQueen  The missing name may be irrelevant here; the "already running" error is common and has a few known fixes or workarounds.  First, if OneDrive is running on your computer (whether you use it or not), try pausing syncing.  You can see the option by right-clicking the cloud icon in the lower-right corner of the screen.

    If that doesn't help, please move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

  • OneDrive is already turned off on my end, so I took out the old electronic arts folder and allowed it to make a new one, and it loads the game to the loading screen but gets stuck. 

  • To update, unforunately no. There was a deeper problem, and my driver had corrupted problems. The good news is Amazon gave me credit to get another one, and its arriving tomorrow. So ill be able to transfer any good files left for Sims and still play.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @YoungGreatQueen  Sorry to hear that, but at least you're getting a system that should work better.  When setting it up, I strongly suggest not using OneDrive, or disabling it as soon as possible, ideally before you've transferred any data.  You can always selectively enable its options later; it's just easier to deal with before it's holding your data hostage.  Here's how to stop it from syncing your data:

    https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/m-p/12475370#Remove

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