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LazyRabbit822's avatar
LazyRabbit822
1 year ago
Solved

Games weren't transferred to new account and EA app says that I don't own them

A month or so ago I asked someone on the EA help services page if they can transfer my games to my new account (I had every Sims 3 pack excluding sweet treats) every Sims 4 pack/kit (excluding the two most recent kits) and a few weeks later they still haven't shown up in my library. I've tried contacting them multiple times about this but everything they tried having me do didn't work or they didn't know how to solve the issue. One person even said that "it was a bug" and that they "were trying to solve the issue as fast as they could because a lot of players were having the same issue." This doesn't happen to just my Sims games though this happens to ALL of my games. The acount that I originally had these games on I had since 2016, but recently I've been having issues with being able to login because for some reason EA isn't recognizing that I have an email attatched to my account or something like that and because of that it won't send me a code. I'm having the same issue with verifying through my phone as well.

Because of this, I've resorted to making a new account and transferring all of my games, but that's where all of THAT comes to play. Is anyone else ACTUALLY experiencing this issue or is it just me? I've reached out to EA multiple times and they haven't done anything to help. They said it was a big bug at the moment and a lot of players were experiencing the same issue but I haven't seen them or anyone else talk about it at all.

Also, the games have disappeared from my old account so for anyone that's suggesting that: that's out of the question. I would've done that if it was that easy.

pc
  • potterssplay's avatar
    potterssplay
    1 year ago

    Yes, the issue was solved. It was honestly a huge relief because I was so worried about losing my games permanently.

7 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @LazyRabbit822  Unfortunately, this isn't something you can fix on your own.  Only support can help here.  This isn't a bug, it's a case of whichever support rep you initially worked with messing up the transfer and not admitting it.  So the only thing I personally can suggest is trying again with support.

    If you haven't gotten anywhere by Monday, please post back.  The EA community managers who regularly look over this forum are gone for the weekend, but when they're back, hopefully one of them will have a more constructive suggestion.

  • LazyRabbit822's avatar
    LazyRabbit822
    1 year ago

    After sending an email to EA through their official help page, they emailed me and had uninstall some stuff and download some stuff as well. None of it worked, surprise surprise. I emailed them  again explaining this and also correcting them on some information that they keep getting wrong.

    And, I'm having another issue with my games too. I'm not sure if it's because of this issue or it's a different issue entirely but the app keeps "uninstalling" them??? Not actually but it doesn't register as installed sometimes and will have the install button instead of the play button. I asusme that this is only happening because of my other issue though.

    I don't actually have to install the game all over again either. I click the install button and it pauses for a moment before turning into a play button instea. I don't EA app is being wacky. I miss Origin, I used that for years and never had any issues.

  • LazyRabbit822's avatar
    LazyRabbit822
    1 year ago

    A month or so ago I asked someone on the EA help services page if they can transfer my games to my new account (I had every Sims 3 pack excluding sweet treats) every Sims 4 pack/kit (excluding the two most recent kits) and a few weeks later they still haven't shown up in my library. I've tried contacting them multiple times about this but everything they tried having me do didn't work or they didn't know how to solve the issue. One person even said that "it was a bug" and that they "were trying to solve the issue as fast as they could because a lot of players were having the same issue." This doesn't happen to just my Sims games though this happens to ALL of my games. The acount that I originally had these games on I had since 2016, but recently I've been having issues with being able to login because for some reason EA isn't recognizing that I have an email attatched to my account or something like that and because of that it won't send me a code. I'm having the same issue with verifying through my phone as well.

    Because of this, I've resorted to making a new account and transferring all of my games, but that's where all of THAT comes to play. Is anyone else ACTUALLY experiencing this issue or is it just me? I've reached out to EA multiple times and they haven't done anything to help. They said it was a big bug at the moment and a lot of players were experiencing the same issue but I haven't seen them or anyone else talk about it at all.

    Also, the games have disappeared from my old account so for anyone that's suggesting that: that's out of the question. I would've done that if it was that easy.

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    1 year ago

    @LazyRabbit822 

    This is a user help user forum. For anything related to your account contact support. We can not help here.

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    1 year ago
    Heya @LazyRabbit822,

    I reached out to some folks on this and it looks like they were able to get in touch with you to resolve this issue, could you let me know if that's the case please?
  • potterssplay's avatar
    potterssplay
    Rising Scout
    1 year ago

    Yes, the issue was solved. It was honestly a huge relief because I was so worried about losing my games permanently.

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