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iBubblezz's avatar
iBubblezz
Seasoned Newcomer
2 months ago

Glitching and stucking on load screen

I don't know if this started with the Grim Reaper event or with the switch to DirectX update but my game started lagging terribly. Sometimes I'm stuck on the loading screen for minutes until I close ...
crashing
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    iBubblezz  Does the lot you're trying to load use the Off the Grid challenge?  If so, remove it in Build mode (which you can access directly from Manage Worlds).  OtG is broken at the moment.

    Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If the game gets stuck again, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

puzzlezaddict's avatar
puzzlezaddict
Hero+

iBubblezz  Does the lot you're trying to load use the Off the Grid challenge?  If so, remove it in Build mode (which you can access directly from Manage Worlds).  OtG is broken at the moment.

Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If the game gets stuck again, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

iBubblezz's avatar
iBubblezz
Seasoned Newcomer
31 days ago

It was glitching on the load screen of every lot. It was even lagging in the build mode. For what I know I have only the Grim Reaper challenge running right now. After a lot of search and chatting with technical support it seems that my laptop is stuck between installing the new DirectX and running the previous one. I actually got in the game and checked the "Direct 9" box from the game options. It seems it's running fine for the moment. I'm still at loss though as to if this is a right thing to do and if it is just temporary and the game will glitch again.

Should I move the folder out either way and try?

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