Hello, i’m hoping someone can help but this just started maybe a week ago. My computer is fairly new. I got it last summer i’ve been playing on this computer since then and it’s been fine up until recently. I opened it last week and upon startup this is what the game looks like, please see picture. Other than that the game seems to function as normal. I just can’t see anything please help. I don’t have any mods or anything special.
CharliesFaithXO Please do a clean uninstall and reinstall of the graphics driver, as described here:
Use the newest driver available from Intel for your processor and graphics chip:
If that alone doesn't help, force the game to run in DirectX 11 mode. Open the EA App, click Sims 4 > Manage > View properties, and add -dx11 to the command line box.
Okay thank you for your reply. I did attempt to update the driver but still the same,. here's the dxdiag.
CharliesFaithXO Please update your computer's graphics driver. If that doesn't help, or you don't know how to do that, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
