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Seasoned Newcomer

5 months ago

Help Please Purchased Game - Won't Allow Download

I purchased a game through Klarna, and it will show up in my Sims 4 library but not in the EA App. I have uninstalled multiple times now and it says this is non refundable, how am I supposed to get t...

Hero+

5 months ago

mmwhitel When you say the game shows up in your Sims 4 library, where do you mean? Have you tried clearing the App's cache?

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Please also go to ea.com, sign in, open Account Settings > Order History, and let me know the status of your order: Completed, Processing, or Failed.

About The Sims 4 Technical Issues - PC

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