How to get in contact with EA to merge two accounts (not live chat).
For context, I originally created an Origin (now EA) account (Account 1) in 2015 to access the three-day trial of The Sims 4. Later, my mom purchased the game for me as a birthday gift, but she created a separate account (Account 2) to make the purchase. Since then, I’ve only used Account 2, which I’ve since updated with my own email (different than account 1) and information.
Today, my boyfriend downloaded The Sims 1 & 2 for me—exciting! However, since my original Account 1 was still linked to my primary email, he accidentally made the purchase on that account. I never saw a reason to merge these accounts before, but now I need to. I know it's possible, but every time I reach out via live chat, I’m told it can't be done. I'm at my wits' end—where can I speak to a real person who can actually help?
