Before I was getting the "initialization error at start up: [135dec40:90f690cf:00000075:495f32a0]" Now I’m getting the same pop up but with the code [135dec40:29f00e76:00000083:b032c32e].
I’ve tried uninstalling then reinstalling the sims, restarting my computer, removing my mods folder, and made exceptions for the firewall. Non of these methods worked ☹️
Is there anyway to fix this? (I’m on windows 11)
@bunni_b0o This error is typically antivirus-related, so make sure you've set exceptions for all relevent executables specifically in your antivirus (not firewall): TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the entire Bin folder they're in. Set an exception for EADesktop.exe as well.
I don't see a file/application with the name EADesktop. only a "EADESKTOP.EXE-859401.pf" and "EADESKTOP.EXE-D4924635.pf"
@bunni_b0o EADesktop.exe would be here, if the EA App is in fact installed:
C:\Program Files\Electronic Arts\EA Desktop\EA Desktop
it didnt work,,
@bunni_b0o What antivirus did you use? Were you able to set all of the exceptions I listed?
Windows Security - whatever automatically comes with my laptop? (hp; windows 11) i haven't manually installed any.
and yes, i was able to make the exceptions for everything.
@bunni_b0o Try disabling Defender's Controlled Folder Access, temporarily, to see whether it helps. Defender itself is fine, so leave it enabled.
If that doesn't help, and you're getting the same error, please list the location of this Windows account's Documents directory. (Your computer will have several Documents folders, but only one directory per account.) Search in Windows for Command Prompt, open it, and enter this command, starting with reg query:
reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"
Please post the result here. You can write [username] instead of your actual username if you like, but leave the rest intact.
If you're getting a different error, please post a screenshot or write out the text.
