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krnierste's avatar
krnierste
Seasoned Newcomer
5 days ago

Completely lost - endlessly loading on launch

I haven't played in a couple of months, so I just recently did the latest update. While the game technically opens, it immediately lags and freezes. I can not even get to the opening menu. I have removed my mods folder, removed and script mods, and have uninstalled and reinstalled the game, and there is no change. My mouse also doesn't move. The only way to exit the game after attempting to open it is to completely shut down my computer. Please help:(

1 Reply

  • krnierste​  Thanks for the dxdiag.  Please try changing the two settings in this post from bibliomak:

    Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525

    Your dxdiag does list a number of crashes of the graphics driver too, but hopefully those are related to the settings above and don't need to be addressed separately.  If changing the settings doesn't help though, please try a clean uninstall and reinstall of the graphics driver as described in the accepted solution of that thread.  You have the same laptop as the person I replied to, so the process and drivers are the same.

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