Forum Discussion

LocalCatStealer's avatar
LocalCatStealer
Rising Novice
3 days ago

I can’t open the sims anymore?

Hiii since the update, I haven’t been able to open the sims 4, every time I try to launch the game, it says “launching” and then becomes a solid white screen and then crashes. 

I've reinstalled the game countless times and put all my mods into a separate folder in hopes that it works but nothing has worked!!

 Please help, I wanna see my little families grow up again!

I’ve also tried downloading it on steam and trying to play like that but to no avail, it ends up the exact same. 
Is this a common problem? Because I haven’t seen anyone talk about this specific problem much on these forums. 

9 Replies

  • LocalCatStealer's avatar
    LocalCatStealer
    Rising Novice
    15 hours ago

    I made sure to set the sims with the Nvidia graphics in the Nvidia control panel but still nothing... sooo heres the reliability monitor report!

     

    Description
    Faulting Application Path:    C:\Program Files\Electronic Arts\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_x64.exe
    Application Version:    1.117.227.1030
    Application Timestamp:    68912761
    Fault Module Name:    igd10um64xe.DLL
    Fault Module Version:    32.0.101.6129
    Fault Module Timestamp:    6712b264
    Exception Code:    c0000005
    Exception Offset:    000000000016c68a
    OS Version:    10.0.26100.2.0.0.768.101
    Locale ID:    4105
    Additional Information 1:    b9e4
    Additional Information 2:    b9e4036bc0cb6509bdd3aa03548ad592
    Additional Information 3:    d641
    Additional Information 4:    d641f001e0c4e160bd34a0e268f11d11

    Extra information about the problem
    Bucket ID:    461c895daa2c904216abf2a485341a06 (1633666078275279366)

  • LocalCatStealer​  Please check the Nvidia Control Panel too—make sure it's set to run TS4_x64 with the Nvidia graphics processor.

    If that doesn't help, please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to open Sims 4.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • LocalCatStealer's avatar
    LocalCatStealer
    Rising Novice
    2 days ago

    Ohh okay. Thanks for the explanation! 

    I changed the graphics setting from the default (let windows decide) to the Nvidia option, however after launching the game again it still crashed...

  • LocalCatStealer​  A dxdiag is a system report.  It lists hardware, some peripherals, system drivers, that sort of thing.  It also lists the ten most recent Windows errors, which includes application crashes.  In your case, these errors are saying Sims 4 crashed due to an issue with the Intel graphics driver.

    However, the game shouldn't be using this driver or the integrated graphics chip.  Have you told it to do so?  One place you could have would be the Nvidia Control Panel; the other would be under Windows Settings > System > Display > Graphics settings.  In both cases, please check the setting for TS4_x64, and if it's set to use integrated graphics or the power-saving option, respectively, switch it back to the Nvidia option.

    Please also only play while your laptop is plugged in.  Running the game on battery can cause the system to default to the iGPU even with the other settings favoring the Nvidia chip.

  • LocalCatStealer​  Have you specifically removed the Sims 4 folder in Documents > Electronic Arts?  If not, please do so now.  You don't need to delete it, just move it elsewhere, or rename it.  Doing so will remove, but not delete, your saves and other user data.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • IdcTaye's avatar
    IdcTaye
    Seasoned Newcomer
    3 days ago

    Try to uninstall the game and delete the sims folder. Then install the game back and load it up and see if it works.