I was wrongfully charged multiple times for purchases I did not receive.
My account was overcharged. I made the initial purchase of $77.67 with 4 packs for the sims 4, and only one checked out. It said the other three were not checked out of cart or purchased, so I went to buy them. I made three orders because they wouldn’t purchase all together. I spent $77.67 the first time for 4 packs (I only got one). I paid again, $62.74 for 3 packs. Then, I payed $26.46 for one of the packs I had already bought but did not receive. Doing the math, I was overcharged $89.20. I would like my money back.
On an additional note, while I was going through the refund tool, I saw multiple charges of the same packs back in 2022. I fear it may be too late for me to get my money back for those. I did not realize until today. At the very least, I want my money back from today, but it would be very nice and greatly appreciated if I could have my money back for that instance too.
Thank you.
Hey Jazminegreen123,
It sounds like you've already checked through the refund tool, but I wanted to make sure these refund steps were available just to be sure.
If you had duplicate purchases across multiple transactions that are showing Completed in your Order History and are not able to request refunds through the tool itself, please contact support directly. You should be able to get in touch via the link at the bottom of the above refund article if needed.
They'll need to take a look at this to help out with the particular duplicate packs as we are not able to make those changes on the forums, thanks!
