Solved
I was wrongfully charged multiple times for purchases I did not receive.
My account was overcharged. I made the initial purchase of $77.67 with 4 packs for the sims 4, and only one checked out. It said the other three were not checked out of cart or purchased, so I went t...
Hey Jazminegreen123,
It sounds like you've already checked through the refund tool, but I wanted to make sure these refund steps were available just to be sure.
If you had duplicate purchases across multiple transactions that are showing Completed in your Order History and are not able to request refunds through the tool itself, please contact support directly. You should be able to get in touch via the link at the bottom of the above refund article if needed.
They'll need to take a look at this to help out with the particular duplicate packs as we are not able to make those changes on the forums, thanks!
