Ever since the new update, every time I try to check my inventory, the game freezes, none of the options show up, and the menu won't appear. Making me restart my laptop to get out of the game. I tried to reinstall the game on both the EA app and Steam, and I'm still having the same issues.
LunariaRose03 When this happens, do you get a lastUIexception in Documents > Electronic Arts > The Sims 4? Please delete any you currently have, then trigger the issue again and look for a new file. If you find one, open it, copy its text, and paste it into a reply here.
Please test with your Mods folder removed.
It Worked. How do I figure out which mod is making that error?
LunariaRose03 You can check your current collection against this list of mods known to be broken in the most recent patch:
Broken and Updated Sims 4 Mods and CC: 1.116, July 1, 2025 Game Update | EA Forums - 12291193
For the rest, use the 50/50 method:
https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method
Here is the lastUIexception. This is from today.
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>b70eae3e88fd925e686ed35f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-09 20:41:10</createtime><buildsignature>Local.Unknown.Unknown.1.116.202.1030-1.200.000.663.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.InventoryPanel::SimInfoInventoryPanelMain</categoryid><desyncid>b70eae3e88fd925e686ed35f</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1010: A term is undefined and has no properties. at widgets.Gameplay.SimInfoHUD.InventoryPanel::SimInfoInventoryPanelMain/InitializeSort() at olympus.core.widget::WidgetBase/Initialize() at olympus.core::LayoutManager/LoadWidgetCompleteHandler() rtim=8633 Client Session Time: 50.49 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,501,1,6009 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce GTX 1650 with Max-Q Design 32.0.15.7688, GUID: 569938C2-E40E-11EF-B89B-B684E28FF9DB </desyncdata></report>
<report><version>2</version><sessionid>b70eae3e88fd925e686ed35f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-09 20:41:12</createtime><buildsignature>Local.Unknown.Unknown.1.116.202.1030-1.200.000.663.Release</buildsignature><categoryid>(AS)olympus.core.widget::WidgetBase</categoryid><desyncid>b70eae3e88fd925e686ed35f</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at olympus.core.widget::WidgetBase/Hide() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnButtonSelected() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/SelectSimInfoPanelButton() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnPanelButtonSelected() at olympus.controllers::SelectableGroup/SetSelectionAs() at olympus.controllers::SelectableGroup/OnButtonClick() at olympus.gui.buttons::Button/OnMouseRelease() rtim=8920 Client Session Time: 50.49 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,501,1,6009 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce GTX 1650 with Max-Q Design 32.0.15.7688, GUID: 569938C2-E40E-11EF-B89B-B684E28FF9DB </desyncdata></report>
<report><version>2</version><sessionid>b70eae3e88fd925e686ed35f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-09 20:41:13</createtime><buildsignature>Local.Unknown.Unknown.1.116.202.1030-1.200.000.663.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.InventoryPanel::SimInfoInventoryPanelMain</categoryid><desyncid>b70eae3e88fd925e686ed35f</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at widgets.Gameplay.SimInfoHUD.InventoryPanel::SimInfoInventoryPanelMain/RefreshSortFilter() at widgets.Gameplay.SimInfoHUD.InventoryPanel::SimInfoInventoryPanelMain/OnFiltersClear() at widgets.shared.controls.filter::FilterComponent/OnFilterSelectionClearAll() at widgets.shared.controls.filter::FilterPanel/ClearAll() at widgets.shared.controls.filter::FilterComponent/ClearAll() at widgets.shared.controls.filter::FilterComponent/LoadSessionSettings() at widgets.Gameplay.SimInfoHUD.InventoryPanel::SimInfoInventoryPanelMain/RefreshSortFilterForSim() at widgets.shared.controls::SimInfoPanel/HandleSimActivated() at olympus.core.widget::WidgetBase/Show() at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnButtonSelected() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/SelectSimInfoPanelButton() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnPanelButtonSelected() at olympus.controllers::SelectableGroup/SetSelectionAs() at olympus.controllers::SelectableGroup/OnButtonClick() at olympus.gui.buttons::Button/OnMouseRelease() rtim=8989 Client Session Time: 50.49 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,501,1,6009 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce GTX 1650 with Max-Q Design 32.0.15.7688, GUID: 569938C2-E40E-11EF-B89B-B684E28FF9DB </desyncdata></report>
<report><version>2</version><sessionid>b70eae3e88fd925e686ed35f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-09 20:41:13</createtime><buildsignature>Local.Unknown.Unknown.1.116.202.1030-1.200.000.663.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.InventoryPanel::SimInfoInventoryPanelMain</categoryid><desyncid>b70eae3e88fd925e686ed35f</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at widgets.Gameplay.SimInfoHUD.InventoryPanel::SimInfoInventoryPanelMain/RefreshSortFilter() at widgets.Gameplay.SimInfoHUD.InventoryPanel::SimInfoInventoryPanelMain/RefreshSortFilterForSim() at widgets.shared.controls::SimInfoPanel/HandleSimActivated() at olympus.core.widget::WidgetBase/Show() at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnButtonSelected() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/SelectSimInfoPanelButton() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnPanelButtonSelected() at olympus.controllers::SelectableGroup/SetSelectionAs() at olympus.controllers::SelectableGroup/OnButtonClick() at olympus.gui.buttons::Button/OnMouseRelease() rtim=8990 Client Session Time: 50.49 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,501,1,6009 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce GTX 1650 with Max-Q Design 32.0.15.7688, GUID: 569938C2-E40E-11EF-B89B-B684E28FF9DB </desyncdata></report>
<report><version>2</version><sessionid>b70eae3e88fd925e686ed35f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-09 20:41:14</createtime><buildsignature>Local.Unknown.Unknown.1.116.202.1030-1.200.000.663.Release</buildsignature><categoryid>(AS)olympus.core.widget::WidgetBase</categoryid><desyncid>b70eae3e88fd925e686ed35f</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at olympus.core.widget::WidgetBase/Hide() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnButtonSelected() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/SelectSimInfoPanelButton() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnPanelButtonSelected() at olympus.controllers::SelectableGroup/SetSelectionAs() at olympus.controllers::SelectableGroup/OnButtonClick() at olympus.gui.buttons::Button/OnMouseRelease() rtim=9042 Client Session Time: 50.49 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,501,1,6009 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce GTX 1650 with Max-Q Design 32.0.15.7688, GUID: 569938C2-E40E-11EF-B89B-B684E28FF9DB </desyncdata></report>
<report><version>2</version><sessionid>b70eae3e88fd925e686ed35f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-09 20:41:15</createtime><buildsignature>Local.Unknown.Unknown.1.116.202.1030-1.200.000.663.Release</buildsignature><categoryid>(AS)olympus.core.widget::WidgetBase</categoryid><desyncid>b70eae3e88fd925e686ed35f</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at olympus.core.widget::WidgetBase/Show() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnButtonSelected() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/SelectSimInfoPanelButton() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnPanelButtonSelected() at olympus.controllers::SelectableGroup/SetSelectionAs() at olympus.controllers::SelectableGroup/OnButtonClick() at olympus.gui.buttons::Button/OnMouseRelease() rtim=9126 Client Session Time: 50.49 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,501,1,6009 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce GTX 1650 with Max-Q Design 32.0.15.7688, GUID: 569938C2-E40E-11EF-B89B-B684E28FF9DB </desyncdata></report>
<report><version>2</version><sessionid>b70eae3e88fd925e686ed35f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-09 20:41:52</createtime><buildsignature>Local.Unknown.Unknown.1.116.202.1030-1.200.000.663.Release</buildsignature><categoryid>(AS)olympus.core.widget::WidgetBase</categoryid><desyncid>b70eae3e88fd925e686ed35f</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at olympus.core.widget::WidgetBase/Hide() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnButtonSelected() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/CloseSavedPanel() at olympus.core.widget::WidgetBase/Unload() at olympus.core::LayoutManager/UnloadWidget() at olympus.core::LayoutManager/PrepGameStateChange() at olympus.core::UIManager/SetGameStateHandler() at olympus.core::UIManager/SetGameStateHandler() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/CallUIService() rtim=12912 Client Session Time: 50.49 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,501,1,6009 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce GTX 1650 with Max-Q Design 32.0.15.7688, GUID: 569938C2-E40E-11EF-B89B-B684E28FF9DB </desyncdata></report>
<report><version>2</version><sessionid>b70eae3e88fd925e686ed35f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-07-09 20:41:55</createtime><buildsignature>Local.Unknown.Unknown.1.116.202.1030-1.200.000.663.Release</buildsignature><categoryid>(AS)olympus.core.widget::WidgetBase</categoryid><desyncid>b70eae3e88fd925e686ed35f</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference. at olympus.core.widget::WidgetBase/Hide() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/SendUIMessage() at olympus.io::CommunicationManager/SendUIMessage() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/OnButtonSelected() at widgets.Gameplay.SimInfoHUD.SimInfoTray::SimInfoTrayMain/CloseSavedPanel() at olympus.core.widget::WidgetBase/Unload() at olympus.core::LayoutManager/UnloadWidget() at olympus.core::LayoutManager/PrepGameStateChange() at olympus.core::UIManager/SetGameStateHandler() at olympus.core::UIManager/SetGameStateHandler() at olympus.io::CommunicationObject/Dispatch() at olympus.io::CommunicationManager/CallUIService() rtim=13133 Client Session Time: 50.49 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,501,1,6009 Modded: True SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce GTX 1650 with Max-Q Design 32.0.15.7688, GUID: 569938C2-E40E-11EF-B89B-B684E28FF9DB </desyncdata></report>
</root>
LunariaRose03 No mod is named in the report. You'll need to use the instructions you were given: Update the mods listed updated. Remove mod that are listed broken or not confirmed compatible. The lists are in Broken & Updated Mods & CC
I did that. I'm still having issues. I might just contact ea.
If it works with no mods, EA isn't going to help you. You need to isolate the broken mods.
Okie dokie.
