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rdeleo15's avatar
rdeleo15
Newcomer
4 months ago

Issues updating Sims 4 game....

Hi y'all. I have been trying to update my Sims 4 game all day, and it has kept saying that the "active monitor service" is causing issues to update. I've checked, went through all the trouble shooting steps and saw that the "active monitor service" shouldn't be causing any issues for the game to update. Another issue that I was having was that once it did 100% update, the game couldn't create a specific file to store the update. Does anyone have any helpful suggestions on what I should do?

1 Reply

  • rdeleo15  That sounds like an antivirus issue.  So try setting an exception in yours for EADesktop.exe.  Also set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64; or the entire Bin folder they're in.

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