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3 Replies
1TheTrash_Potato Please update your laptop's graphics driver, which is from 2021. This is the newest driver available from AMD for your processor and graphics chip:
Run the installer as an admin: right-click the download and select "Run as administrator." Restart the laptop afterwards and before trying to play.
If this alone doesn't help, please specifically test with a human (not occult) sim with no tattoos or skin details, living on a default EA-made lot in one of the base game worlds. If this is fine, you can start using other content, one category at a time, for example a sim or house from the Gallery but STILL in a base game world. The idea is to find out whether there's a problem with the content you're using, either a specific sim or house or a category (custom tattoos, certain lots in Innisgreen, etc.) that triggers the crashing again.
- 1TheTrash_Potato1 day agoSeasoned Newcomer
And thank you for replying
1TheTrash_Potato Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.