nothing works, i've tried rebooting the computer, updating the files, uninstalling/reinstalling the sims, stopping EAlauncher in the task manager, opening the game through the file, using my mobile hotspot instead if my wifi, and just trying to wait it out. nothing is working, i've been trying for over a day now, please help me !!
Alduin818 If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.
If this doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
