nothing works, i've tried rebooting the computer, updating the files, uninstalling/reinstalling the sims, stopping EAlauncher in the task manager, opening the game through the file, using my mobile hotspot instead if my wifi, and just trying to wait it out. nothing is working, i've been trying for over a day now, please help me !!
Alduin818 If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.
If this doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
you said my previous saves will still be there, but how will they be read if i have to start one, how do i play my previous saves?
i just moved it and it is working but i have none of my save data. i have 109 hours from the past 2 weeks. i need my save data back. how do i get the game to read my saves again. i'm in live mode with a new household, but i need my other hosueholds back.
Alduin818 The point is to test first with none of your existing content, including saves. Now that you've established that the game works with no previous content, you can move your saves from the Sims 4 folder you moved into the new one. Saves go in th saves folder, natually, and cannot be in a subfolder.
If you have any mods or custom content you'd like to keep using, test those files first to make sure they don't break the game.
In addition to saves, you can transfer the contents of the Tray folder, which contains files for saved households and builds; plus Screenshots and Recorded Videos if you care about those.
i copied the saves folder and the tray folder from the old to the new one and it still won't show my previous saves. idk if it messes anything up, but for whatever reason when i was playing the new household in live mode, i exited without saving but it saved the new household somehow??
ok i figured out the issue, the issue is that the data isn't linked or backed up to my actual ea account (which is stupid, why would it not be) when my fiancé uninstalled and reinstalled the game it deleted everything. over 100 hours in 2 weeks of progress. all gone.
but now i have a different issue – my mods aren't showing up at all. they worked fine before but now they aren't. the files didn't change at all, they're all in the right folder, but they aren't showing up when i launch the game (and yes i have cc on in the settings)
Trying this out now! So far so good, will try putting my MCCC mods later on.
Hi! I've been having the same problem, for context i installed the sims only a few days ago and i have been unable to launch it for 2 days. When i open the EA app it says ''preparing game'' then it opens steam for some reason but wont launch The sims 4. I have no clue on what to do. I have tried to clear the EA app cache, uninstall and install it again but nothing seems to work...
Alduin818 Do you still have a copy of your saves anywhere on your computer? If so, you should be able to restore the saves. Uninstalling shouldn't have deleted your saves either unless the game itself was installed into Documents. If you've done that, please uninstall and reinstall somewhere else. Having the program files and user data combined is asking for trouble.
It also sounds like the game is not in fact reading the folder that contains your mods. Even if it WAS reading the folder where your mods currently are, that could have changed for one reason or another. So please load the game and find the correct Sims 4 folder, then move your mods there.
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
As for your saves not being synced to your account, EA has never supported cloud saving for Sims games. The number and sizes of save files (I've seen single files over 200 MB, and there are up to five backups per save), combined with the size of the player base, would make that a significant undertaking even for a company like EA. Cloud saving is for games with small save files, which basically means linear games where players have little to some choice in how to progress.
bq8hr7gnx2ji Please try the clean folder, as described in my first reply, and if it doesn't work, please post a dxdiag.
Community Manager
