Just downloaded after being away, only getting white screen
Title pretty much says it all. I've reloaded the Sims 4 after being away for a long time. New install on a new computer. All I can load is a white screen, and I never can get to the menu. I've researched all the usual causes for the white screen, and most don't apply (no saves, no mods, no other content to get in the way). I have gone through most of the usual steps anyway with no success. Attached is my dxdiag. Any help or suggestions would be greatly appreciated!
gesund50 Newer HP gaming laptops with Intel processors often show a white screen at startup, and there are a few workarounds for this particular issue:
- HELP! The Sims 4 crashes during launch or in the main menu | EA Forums - 12048779
- Game won’t launch | EA Forums - 4992631
- Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584
- Disable the Intel iGPU
- Put the laptop in night mode
None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.
