Lagging and freezing since 1.14.2025 update

misydney98  It looks like some of your laptop's drivers could use updating.  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and let the site look for new drivers.  If anything installs, restart your computer.

If you still have issues with Sims 4, please let me know what they are: lag, freezing, crashing, etc., and in what contexts.  Please also  look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 freeze or crash, or during your play session if the game simply lagged.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Selda27  The above applies to you as well, except you can't update your drivers on the HP website, of course.  Let me know what the exact problem is, and list any associated errors in the Reliability Monitor.

Having the same issue and have tried removing conflicting mods, removed the mods altogether, and I repaired my game twice. This has never happened before. I honestly have no idea what else to try.

I was having the same issue.

sfriend2011  You can force the EA App closed in the Task Manager, then restart your computer.  Then clear the EA App's cache, and try repairing the game instead of updating.

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, try reinstalling the 2015-2022 VC++ runtimes, which Sims 4 uses.  Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, click any version from 2015 or newer, and uninstall.  (Don't touch the other versions.)  You can download fresh copies here:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

You only need the x86 and x64 runtimes, not the ARM version, and you don't need the older copies either.  Restart your computer after installing and before trying to repair or update.

I can’t even get mine to update. Stops at 8% and freezing my PC. It won’t let me pause or cancel the download. 

So I hit the repair game button and tried it again, at first it lagged a bit but now it seems to run fine and there doesn’t seem to be an issue with the lag anymore. 

bowgal444 gracerofl  Please post in the Mac tech forum:

The Sims 4 Technical Issues - Mac | EA Forums

E-Rae-013  If your computer runs Windows, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I also have a Macbook and have never experienced this in my 10 yrs of owning one. Now after the update it's just freezing every time I try to play. Lmk if you find a fix for it!

Is there a Mac version of this as well?

I am having this same issue on Mac after the recent 2025 update, specs MacOS Monterey 12.7.6. Every time I try to play my save, it freezes almost immediately. No mods or CC, I do use some cheats though.