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TheBananaBird's avatar
TheBananaBird
Seasoned Newcomer
5 months ago

Launcher blocked by antivirus?

Since today's patch, I'm unable to launch the sims 4 because every time I get an error message from Cortex XDR stating that it has blocked a malicious activity (suspicious executable detected). The exact file is TS4_Launcher_x64.exe and I am unable to do anything with Cortex XDR to prevent it from flagging and quarantining the file, and uninstalling Cortex is unfortunately not an option. I have verified the files about a dozen times now through steam and there is no way that I did something between now and my last session as the last time I used my computer before today was last night to play the sims 4 where it run perfectly. 

I have never used any mods or cc, and I have city living, get famous, get together, seasons, and discover university installed. 

1 Reply

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    5 months ago

    Contact support and inquire about setting exclusions for false positives.

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