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maria_connor's avatar
maria_connor
Rising Newcomer
2 days ago

Loading is extremely slow, game is lagging to the point it is unplayable

For the past few days every time I launch the game it takes forever to load and when it eventually does it is so laggy I don't bother with it since it is not enjoyable anymore. I have no CC or Mods and have followed much of the advice given for similar issues with the game online. Removing the Sims 4 Folder and starting over changed nothing, I have validated game files on Steam and tried playing offline which worked once (the game was running smoothly as it did before) but that was only that one time, never again. I ran a DxDiag which I will attach to the post in case anyone can help me? Is it just me, the computer or the game? Any help will be appreciated, thank you!

2 Replies

  • maria_connor's avatar
    maria_connor
    Rising Newcomer
    2 days ago

    Hi! 

    To answer your first question, yes I have restarted the computer a number of times and launched the game offline as well as online and there is no difference. 

    I followed all of your advice above and again nothing has changed, game takes a very long time to load no matter what. 

    If there is anything else I can try let me know and thank you for your suggestions so far!

  • maria_connor​  To be clear, the game ran fine once offline, but the next time you tried to play offline, it lagged again?  Did you restart your computer between tests?  If not, please do so now.  And let me know whether your computer was offline, or only Steam and the EA App.

    Please also make sure the game is using the Nvidia graphics card, which you can confirm by opening Config.log and viewing the GPU under Graphics device info.

    If that's not the issue, and playing with your computer offline immediately after a restart doesn't help, please try playing in a clean boot.  Online is fine first, but try offline if it doesn't help.

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

    If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.