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Gia_Hajilambi's avatar
Gia_Hajilambi
Rising Newcomer
5 days ago

Lost Save Files

Hi. Fingers crossed someone can help but I don't have much hope. The other day the laptop I play Sims 4 on completly crashed. I had to take it to be fixed and the only way was to replace the hard drive. Today I redownloaded Sims and all my Save Files are gone. I'm assuming this is because it was all saved onto the old hard drive. I keep seeing advice on how to recover stuff by clicking on the Load Games but it doesn't have that option. On the Sims main menu it just says "New Game" as if I'm playing for the first time. And I looked in my Gallery and there is nothing there. 

I'm assuming that everything is gone but I figured I'd ask in case anyone had any clue if it was possible to recover anything. 

Thanks. 

corrupted save
ea app
hardware
install language
missing content

1 Reply

  • simvasion's avatar
    simvasion
    Hero
    4 days ago

    It's most likely gone. The game saves are on the hard drive, so if you've replaced the hard drive, then they're gone.

    If you had a cloud service like Microsoft OneDrive backing up your documents folder, then it might have possibly backed up your sims saves, but you'd have noticed when you turned on your laptop if it had already synced the missing files back from OneDrive to your new hard drive.

    A good thing to do from now on is to create a backup copy of your saves somewhere off your computer, like on a cloud service such as OneDrive, Google Drive, etc. or on a portable hard drive or USB stick. I usually create a copy of my saves just before a large game update or expansion update, just in case something goes wrong. If anything does go wrong, then I can restore the copy. That way I don't lose everything - just whatever was new since I made the backup copy.

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