Low FPS after recent patch

@nviiw  Does this happen in a new save too?  Please test for comparison's sake.  I'm not suggesting you abandon your current save, only that this would be useful info.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Hello! sorry for my late reply i had work, it happens in every save...i tried to make a new one but there wasn't any difference unfortunately. i noticed when i turn on laptop mode it increases a bit to 35-40 FPS but thats maximum too and the graphics get so bad when i have most of them on medium except sims quality on high... i didn't limit my fps and whenever i load up the main menu it shows 144 FPS but never in my game ☹️ here is my dxdiag i hope this helps, again sorry for the late reply.

@nviiw  Your dxdiag is full of errors of what looks like a component of IOBit software, so if you use its antivirus, please set exceptions for TS4_x64.exe and Origin.exe.  Please also test in a new user folder: move the entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just start another new save and see how it runs.  If it's fine, you can move your saves and other content to the new folder and test.

If that doesn't help, please look for any Sims 4-related errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

For any errors that list Sims 4 or Origin, or any that happened while you were trying to play, right-click on the error name and select "View technical details," then copy the info and paste it into a reply here.  I'm only interested in errors that happen in the new Sims 4 folder, as described above.  If you don't see an error but fps is still low, that's useful information too.  The Reliability Monitor only updates once every hour or two, so you may need to check back later if you've already opened it recently.

And don't worry about the late reply.  Someone is always here to help whenever people are ready.

Hello! so i started a new sims 4 folder with a new save but it appears that my problem is more technical, i never get errors so thats why i had to post a question because i don't know the cause of the problem, ill do the things you stated first in your reply and let you know! thanks for the help

i also think ive found something related.. apparently an app called "awc.exe" has been having errors for weeks on end but i don't even know what it is, it seems to be an acer laptop component? i honestly don't know if it even relates to the issue or not 

@nviiw  According to Google, AWC.exe is a component of Advanced WindowsCare made by IObit, which is why I asked about that software.  But it's possible that an entirely different program uses the same designation for a different .exe, so it's worth checking.  The easiest way is to search for awc in a File Explorer window (click This PC in the left panel first), then right-click on the entry and select Open file location.  The file path should tell you what program installed it.