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Superpigspawner's avatar
Superpigspawner
Rising Novice
3 months ago

Missing Content on EA

I'm missing a lot of the content on my EA account! My username was also reverted to its original. Idk what else to do, I've already logged in and out of the account and tried to sign in on different ...
downloads
ea app
expansion packs
game packs
  • puzzlezaddict's avatar
    puzzlezaddict
    3 months ago

    Superpigspawner  Sometimes people make a second account by accident, which is what I thought of when you said your username reverted—maybe the new username was actually a new secondary account.  It's been a common problem since the EA App went to full release.

    Having said that, if you have email receipts for your purchases, or you can find the purchases on ea.com (Account Settings > Order History), take screenshots and contact EA customer support to ask what happened to the content you owned.  I would strongly recommend using live chat rather than email.  If you don't see the option, try this link:

    https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

    Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 months ago

Superpigspawner  Again, you need to contact support with as much proof of purchase and/or ownership (receipts, credit card statements if you have them, etc.) as you can gather.  There is a way to recover an account when you don't have access to the associated email, but support will only help with that if you can prove you own the account.

Once you've recovered access to the account, you can change its email address or have it merged with your current one.  If you do keep the accounts separate, use separate emails as well.

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