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HeeHeeitsLulu's avatar
HeeHeeitsLulu
Seasoned Newcomer
3 months ago
Solved

Missing Digital Deluxe Upgrade

Hi sorry first time posting, looking at the sale section i noticed the the digital deluxe ungraded was in my "to purchase" section of the sale which I thought was weird as i when originally buying the sims purchases this as a bundle. Not sure if I can necessarily do anything but i would like to know what my potions are as i would prefer not to have to repurchases the pack :/. i attached hopefully screenshots of my payment history that includes proof of purchase so any help would be welocme. thank you 

 

 

[CM Edit: Personal info removed]
downloads
ea app
game packs
missing content
  • EA_Solaire's avatar
    EA_Solaire
    3 months ago

    HeeHeeitsLulu​ 

    Let's check for these items in-game- head into Build/Buy mode and search for 'Flaming Tiki Bar' as well as 'Let There Be Light! Laser Show' let me know if you're seeing those items please. 

5 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Heya HeeHeeitsLulu​ 

    In the EA app, please open your game library and click The Sims 4 game tile and go to Manage Game-> Manage Add-ons. Your extra deluxe edition content should be listed here, you'll want to check for Life of the Party and Up All Night. If you're not seeing the extra content listed there in the app, be sure to let me know! 

  • HeeHeeitsLulu's avatar
    HeeHeeitsLulu
    Seasoned Newcomer
    3 months ago

    Hello, did what asked an not in my add-ons not sure what I should do further 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    HeeHeeitsLulu​ 

    Let's check for these items in-game- head into Build/Buy mode and search for 'Flaming Tiki Bar' as well as 'Let There Be Light! Laser Show' let me know if you're seeing those items please. 

  • HeeHeeitsLulu's avatar
    HeeHeeitsLulu
    Seasoned Newcomer
    3 months ago

    They are there! lol thank you kind of strange but they are in my game 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Glad you were able to find your content :)

    If you run into any other issues, be sure to let us know!

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