Forum Discussion

Mommyrose1998

Seasoned Newcomer

2 days ago

Solved

Missing Get To Work

I bought the sims 4 in September of 2022. When I bought it the Get to Work pack was included in my purchase. I went to login to my saved game today and it says I need the Get to Work pack to play the...

expansion packs

EA_Solaire
7 hours ago
Hi all,

Please first verify that your Xbox Ultimate membership is currently active. If your membership is active, please try launching The Sims 4 through the Xbox PC app- once you've launched through Xbox PC, you should be able to play via EA app again.

If you still have issues once you've tried this, please let me know!

EA_Solaire

Community Manager

2 days ago

Hi all,

Please run an EA Error Report following the steps here, and provide your Report ID in this thread so we can investigate further.

Please also provide the following details:
How were you accessing Get to Work? (i.e. Xbox Ultimate subscription or EA Play Pro membership)
Are you seeing issues with any other EA Play games?

Thank you!