Forum Discussion

JoySkit's avatar
JoySkit
Rising Novice
6 months ago
Solved

Sims 4 Keeps Crashing - Unknown Issue

Hi everyone,

So back in January after the update dropped, I splurged and got the Laundry pack, Wedding Stories, Love struck and Get Famous DLC's. Ever since then, the game has stopped working. I can get loaded into my save, I'll play for 5-10 minutes and it'll stutter/freeze for a second then crash with no error report. I've tried "repairing" it through the EA app, reinstalling, starting new saves, switched between Direct X9 and 11, drivers are up to date, playing with and without mods, I tried uninstalling the newly acquired DLC's and nothing has worked. I've spent the last month or so try to fix it but am out of solutions. Seen some others on Reddit posting similar problems, but there were no answers or fixes. Hopefully I can get some help here!

Best,

crashing
custom content (cc)
downloads
expansion packs
game packs
mods
stuff packs
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    6 months ago

    JoySkit  the second crash is another one related to CPU Turbo Boost.  That's not the only possible cause, just the most common one.  It is absolutely not harmful to disable this setting, and you can reenable it whenever you want.  As for why Sims 4 is reacting badly to it now, that's not clear, but I started seeing the problem in the summer, not long after the game introduced DirectX 11 mode.

    The first crash is a generic access violation without any useful details.  The third error is a crash of the graphics driver.  Since you've already updated the driver, the next step is a clean uninstall and reinstall, and in fact it's best to try this first since this particular error is so clear-cut, at least in terms of what exactly is happening.  (Why the driver crashes can vary, but it is in fact crashing.)  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

9 Replies

  • JoySkit's avatar
    JoySkit
    Rising Novice
    6 months ago

    I should mention that Madden 23 keeps crashing in a similar fashion as well, so maybe it has something to do with the EA app?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    JoySkit  Have you tried playing in completely clean user folder?  If not, please try it now:  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    I can't help with Madden issues directly, but if I see anything obviously related in your dxdiag, or an issue that could affect both games, I'll be sure to mention it.

  • JoySkit's avatar
    JoySkit
    Rising Novice
    6 months ago

    Just tried your suggestion above and it crashed after 2 minutes of running in the same way I mentioned above. I've attached the dxdiag file

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    JoySkit  Your dxdiag lists one crash of Sims 4 due to the Nvidia graphics driver, so please install the newest driver.  Go here:

    https://www.nvidia.com/en-us/drivers/

    and download the Game Ready Driver.  Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

    If that doesn't help, please uninstall Razer's Game Manager Service, which is crashing repeatedly.  You may be able to reinstall it, but please test with it removed.

    If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • JoySkit's avatar
    JoySkit
    Rising Novice
    6 months ago

    Did the clean install of drivers and got rid of Razers game manager....game is still crashing. Below is the report for the Sims and there's also one for the EA app. 

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Sims 4

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_x64.exe
    Application Version:    1.113.291.1020
    Application Timestamp:    67c616c9
    Fault Module Name:    python37_x64.dll
    Fault Module Version:    3.7.150.1013
    Fault Module Timestamp:    60905efa
    Exception Code:    c0000005
    Exception Offset:    0000000000050f4d
    OS Version:    10.0.22631.2.0.0.256.48

    Locale ID:    1033
    Additional Information 1:    7b55
    Additional Information 2:    7b55f376381efbc9f326bc7b61efab29
    Additional Information 3:    afd5
    Additional Information 4:    afd55c4e84551b7c459266abffbc3512

    Extra information about the problem
    Bucket ID:    deaf4e7c7a1575cb7aa229cc672cd547 (1919142349094311239)

    EA App

    Description
    Faulting Application Path:    C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe

    Problem signature
    Problem Event Name:    BEX64
    Application Name:    EADesktop.exe
    Application Version:    13.413.2.5924
    Application Timestamp:    67c834be
    Fault Module Name:    libGLESv2.dll
    Fault Module Version:    2.1.19909.0
    Fault Module Timestamp:    63ced377
    Exception Offset:    00000000004b7c55
    Exception Code:    c0000409
    Exception Data:    0000000000000007
    OS Version:    10.0.22631.2.0.0.256.48
    Locale ID:    1033
    Additional Information 1:    24ae
    Additional Information 2:    24ae23a0c94cd30dacb022db86a16626
    Additional Information 3:    8a3f
    Additional Information 4:    8a3f6aa928dd42635cf902c16fb57b13

    Extra information about the problem
    Bucket ID:    04404f97364f54efaf391936e37ce5fd (2249857212383815165)

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    JoySkit  The EA App crash may or may not be relevant.  Let me know if it happens again.

    The Sims 4 crash looks like the result of a high-end Intel processor that the motherboard overclocks by default.  Sims 4 doesn't respond well to these settings.  Sometimes a BIOS update fixes the issue, so look for a newer BIOS for your board.

    If you don't find one, or you'd rather not update right now, boot into BIOS and disable CPU Turbo Boost.  It should be somewhere under Advanced settings, although exactly where depends on the board.

  • JoySkit's avatar
    JoySkit
    Rising Novice
    6 months ago

    Updated my BIOS and still got a crash. From everything I'm reading, I shouldn't disable CPU turbo boost and knowing that the Sims 4 ran fine for a year on this PC with it on, I don't see why that would factor now. Below I'm listing two Sims 4 crash reports + this time I got a Windows hardware error.

    Sims 4 (1)

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎3/‎8/‎2025 12:50 PM

    Status
    Report sent

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_x64.exe
    Application Version:    1.113.291.1020
    Application Timestamp:    67c616c9
    Fault Module Name:    TS4_x64.exe
    Fault Module Version:    1.113.291.1020
    Fault Module Timestamp:    67c616c9
    Exception Code:    c0000005
    Exception Offset:    00000000017f7cb1
    OS Version:    10.0.22631.2.0.0.256.48
    Locale ID:    1033
    Additional Information 1:    2fd7
    Additional Information 2:    2fd7a55e5877bd3575b13fb43b4fd884
    Additional Information 3:    e96e
    Additional Information 4:    e96e4ef8d1a8cf5a4877dab2c547e69b

    Extra information about the problem
    Bucket ID:    e464306813c7a56229ec6ebb74c80ad8 (1867989696849119960)

    Sims 4 (2)

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎3/‎8/‎2025 1:04 PM

    Status
    Report sent

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_x64.exe
    Application Version:    1.113.291.1020
    Application Timestamp:    67c616c9
    Fault Module Name:    python37_x64.dll
    Fault Module Version:    3.7.150.1013
    Fault Module Timestamp:    60905efa
    Exception Code:    c0000005
    Exception Offset:    00000000000529f0
    OS Version:    10.0.22631.2.0.0.256.48
    Locale ID:    1033
    Additional Information 1:    250e
    Additional Information 2:    250eb4b469b6cb6833fd29fe78f00530
    Additional Information 3:    930a
    Additional Information 4:    930aa8f451202389a47c531bc71c823b

    Extra information about the problem
    Bucket ID:    626ffde6b7445db2ac887734d170dbc0 (2056024298630470592)

    Windows Hardware Error

    Source
    Windows

    Summary
    Hardware error

    Date
    ‎3/‎8/‎2025 12:50 PM

    Status
    Report sent

    Description
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name:    LiveKernelEvent
    Code:    141
    Parameter 1:    ffff978ed79ed010
    Parameter 2:    fffff80287bb63e0
    Parameter 3:    0
    Parameter 4:    6770
    OS version:    10_0_22631
    Service Pack:    0_0
    Product:    256_1
    OS Version:    10.0.22631.2.0.0.256.48
    Locale ID:    1033

    Extra information about the problem
    Bucket ID:    LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    JoySkit  the second crash is another one related to CPU Turbo Boost.  That's not the only possible cause, just the most common one.  It is absolutely not harmful to disable this setting, and you can reenable it whenever you want.  As for why Sims 4 is reacting badly to it now, that's not clear, but I started seeing the problem in the summer, not long after the game introduced DirectX 11 mode.

    The first crash is a generic access violation without any useful details.  The third error is a crash of the graphics driver.  Since you've already updated the driver, the next step is a clean uninstall and reinstall, and in fact it's best to try this first since this particular error is so clear-cut, at least in terms of what exactly is happening.  (Why the driver crashes can vary, but it is in fact crashing.)  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

  • JoySkit's avatar
    JoySkit
    Rising Novice
    6 months ago

    The uninstall and reinstall seems to have fixed it! I've been able to run the game and play for hours again. No crashes! I'm also running it on DirectX 9 to be safe. Thank you for all the insight, suggestions and help! This is very much appreciated!

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,743 PostsLatest Activity: 16 minutes ago