Pre ordered businesses and Hobbies and now game keeps crashing

Oh also, for a brief moment after it crashed (I couldn't take a screenshot because 1 I don't know how to take a screenshot and 2. It's quiet literally a blink and you will miss it, I had to take a picture with my phone to read what it said) But afterwards, EA app will crash itself and for a brief moment the top will say (some features have been disabled because the EA app launched from another application. 

Idk if that has anything to do with it.

AMistyShadow5995  Please remove your Mods folder anyway.  Somehow, some mods can influence the game even when mods overall are disabled.

If that doesn't help, and you have any files in ConfigOverride, please delete them.

Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

@puzzleaddict a dx what now? And also you're sure that if I do this than all of my saves will still be intact?

Also my computer won't let me move the sims 4 to my desktop, at first it said there wasn't any room, but after I deleted some things but the storage won't change, also it says it won't move my sims 4 folder simply because there are multiple files attached to it (mainly mods) I really don't want to lose any of my mods or cc I had to do that before and I'm still trying to find the cc that I've lost.

just figured it out and didn't work, actually it crashed faster than before

Great... now it won't even open! Its worse now! How do I undo this?! 

My game causing my laptop to be unstable after updated and installed Business and Hobbies, I worked hours on my new Sim then crashed. This is bad So much lagging the worst I have seen. Please fix this game...

I'm having the same problem worked absolutely fine this morning come home from work and I can't even load to the menu before it crashes and boots me back to steam. I've deleted the pack and requested a refund but still not working😩

My game is frozen up after CAS, what is wrong with this game, it worked good yesterday but the update and new EP froze my laptop. I will not uninstall everything cause I own every pack so what is going on? Need an emergency update?

I juste bought a new so much better laptop because it was much nicer a gaming computer, m old Dell has been bought during that world lock down from that COVID-19, it's been really a bummer my Dell has become unresponsive so after stalling my Sims 4 then played a little I realized it was a no more Dell. But I am going to do a total reset and see if it was the Windows itself I was in the beta insider program and think it was a bad thing to do, so I ended doing that program. Especially a brand new gaming laptop.

My game is being just as miserable. They need to stop adding new packs and fix current problems. I wish I hadn't of purchased business & hobbies.