Forum Discussion

Seasoned Novice

8 months ago

Solved

My game crashes right after opening it.

Hi! So after latest update (29.04.2025) my game won't load. It starts then when dark blue loading screen comes it just closes. I don't have any info "The Sims 4 stopped working" or something, the gam...

crashing

launching

updates

puzzlezaddict
7 months ago
uprvom02uxyo Did you move the Sims 4 folder in Documents > Electronic Arts, or a Sims 4 folder somewhere else? I ask because it sounds like you moved the folder that contains the game's program files, not the user folder, but perhaps you installed the program files into Documents.

Please let me know what's in the folder you moved. Please also open the EA App, click Sims 4 > Manage > View properties, and list the location you see there.

puzzlezaddict

Hero+

7 months ago

uprvom02uxyo Some players have said that creating a new save is enough to get the game to load with the old saves present. So try adding back your old save. If it still won't load, add back any mods or custom content you were using before the patch, updated versions where necessary. Some other affected players have said their saves will only load with their mods and cc present.

If adding back mods and cc helps, I'd love to know what you're using, so I can compare it with lists from other affected players and hopefully figure out what is causing the issue.

EA_Cade has asked for affected saves here as well, if you're willing to share:

Crashes on Mainmenu | EA Forums - 12139111

uprvom02uxyo

Seasoned Novice

7 months ago

THANK YOU SO MUCH! It worked! I moved my mods to folder again and my save is working! I'm so happy right now. Thank you very much for helping me!💕