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Anubis1983's avatar
Anubis1983
Rising Novice
7 months ago
Solved

My game is total mess after the update

I uploaded the newest things.  I tried for the first time to play scenarios. I bought a house, but when sims went there. There was no house, I could not build anything because there will be no walls...
crashing
launching
missing content
never cc or mods
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    7 months ago

    Anubis1983  Please try playing in a clean boot, still in the new account.

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

    If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

    If the game freezes or crashes in a clean boot, please try again, except with your computer offline, and with your antivirus disabled.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.  For the antivirus, it's safe to disable it while your computer is offline; just remember to reenable it afterwards.

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 months ago

Anubis1983  Among the steps you took, did you try playing in a clean folder?  If not, please do so now.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If that doesn't help, please try playing in a new admin Windows account.  Make it local, as in, don't link it with your Microsoft account or any email address.  You'll be able to launch the game without reinstalling anything, but your user data won't be available.

Let me know which problems persist in each instance.  Either troubleshooting step could solve some but not all of them, and that's helpful information too.

  • Anubis1983's avatar
    Anubis1983
    Rising Novice
    7 months ago

    I tried to do that clean folder thing and then launch the game again. But then the screen was like in the picture, then the game crashed and i got a "Unable to start. The game has run out of memory.  (223471fd:0d5ce4eb:000000c8:00000000)

    I have enough memory because the game launched just fine before doing that clean folder thing. 

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