I don’t know what makes it crash. It doesn’t matter if I’m building or storytelling. There’s no particular trigger and the crashes occur after different time periods. Sometimes I can play for an hour, sometimes a few minutes and sometimes I can’t even start the game without repairing it several times. Sometimes clearing a cache can help to restart it, but never very long. Super frustrating. Had my computer checked. (It’s a reasonable new gaming laptop) Did all the things that were suggested. NOTHING works. Tried everything. Help! It’s making my game practically unplayable. I don’t have any custom content or mods installed.

sarahmoonblade As mentioned in your previous thread, we would need to see a dxdiag in order to have any insight into the issue. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

sarahmoonblade That's exactly what I wanted. The crashes in your dxdiag look like what happens on high-end Intel processors that are overclocked by default. This is sometimes fixed by a BIOS update, but you already have the newest BIOS Asus offers for your laptop. So you may need to change some BIOS settings manually instead. By the way, BIOS stands for Basic Input/Output System and is the software that controls how the motherboard works. You can think of it as running under Windows, governing details about the hardware before Windows and other installed software come into play. I don't know exactly what settings your laptop BIOS will have, but try opening it anyway, which means restarting your computer and clicking the right key (usually F12 for Asus boards, sometimes F2) when prompted. Or you can click it repeatedly as soon as the laptop screen goes black as it's restarting. Point is, you'll find yourself in the BIOS control panel. Open Advanced settings and look for something called CPU Turbo Boost or similar. It should have Turbo in the name. Disable it, close the BIOS and let the laptop boot into Windows, and test Sims 4. Disabling this setting won't harm your computer. It will lower the processor's performance a little, but the CPU is so overpowered for Sims 4 that you shouldn't notice any practical difference.

sarahmoonblade Since it took longer to crash, keep dialing the percentage back by 5% at a time until the game is stable or you get to 50, whichever comes first, and let me know what happens.

Thanks! I somehow missed the earlier reply. Is this okay? (I'm a little bit of a technophobe)

Okay, so… these are my advanced options. None of these have ‘turbo’ in them 😅 I have NO idea what I’m doing and this is mildly terrifying. Can you tell me which one to disable?

My game keeps crashing over and over

15 Replies

puzzlezaddict
Hero+
4 months ago
sarahmoonblade You'd need to upload the .csv to a third-party site like Google Drive, not to this site. This forum only supports a limited number of file types. I do think a .rar would work, but you'd need a third-party tool like 7-Zip to create one. (7-Zip is a good choice because it's free and doesn't nag you to buy some full version or subscription.)
sarahmoonblade
New Traveler
4 months ago
I have dropbox and one drive. I've just never shared anything through them before, so I don't know how to share them with you. Let me stress again: I have no idea what I'm doing here. You're basically talking Chinese to a person who can say Hello in Chinese and that's it. I'm going to see if I can get someone to help me share this with you through a third party site. Because I am making a hot mess out of this. This is a lot of hassle to play a game, lol
puzzlezaddict
Hero+
3 months ago
sarahmoonblade Once you've created the .csv file, you can often simply drag and drop it into a window for the relevant filesharing site. If not, there will probably be an Upload button that you click and that then prompts you to select the file you want to share.

I realize this is a hassle, but you've already tried the usual suggestions for this type of issue, other than the BIOS settings that you don't have. And if this is in fact a hardware issue, whether an actual problem with your computer or something fixable but on the hardware side (e.g. the processor is overheating), then all the software troubleshooting in the world won't address it. So I do need to see that .csv file.
sarahmoonblade
New Traveler
3 months ago
This is the file:
https://www.dropbox.com/scl/fo/yicvs0hf61km4tyrhsrn0/AHdIE3JpuNBdIDssMUowwtc?rlkey=xca6ngwd0tylk19b5314945g0&st=1iimi16m&dl=0
sarahmoonblade
New Traveler
3 months ago
I was wondering if the link to the file worked that I sent 2 weeks ago for you?

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My game keeps crashing over and over

15 Replies

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