My game keeps crashing randomly !

Here’s a screenshot.

How do I do that and how do I know if it needs  upgrading.

I suspect a VRAM issue. You can either increase it by going into your BIOS settings or upgrade the hardware. When VRAM (vitrual memory from your GPU) runs out it either crashes the app or cause BSOD. Just a theory. Good luck! 

I remember that BSOD and it was during my gameplay. 

These are from 12/21 Reliability Monitor error details.

Source
The Sims™ 4

Summary
Stopped working

Date
‎12/‎21/‎2025 11:22 AM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.120.117.1030
Application Timestamp:    691dd246
Fault Module Name:    TS4_x64.exe
Fault Module Version:    1.120.117.1030
Fault Module Timestamp:    691dd246
Exception Code:    c0000005
Exception Offset:    00000000011e02f0
OS Version:    10.0.26200.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    c1a2
Additional Information 2:    c1a2db809eadacca3b214e052405af32
Additional Information 3:    1a60
Additional Information 4:    1a60d9d37270ada03ba8baf45ebd66a1

Extra information about the problem
Bucket ID:    c29d51cc8deaed7f47521c17c732dc70 (1680436499414441072)

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff8038f46f7b0, 0x0000000000000000, 0xffffffffffffffff). A dump was saved in: C:\WINDOWS\Minidump\122125-11265-01.dmp. Report Id: 6c4df239-b7f7-4f31-873b-3d1209496559.

The previous system shutdown at 7:03:39 PM on ‎12/‎21/‎2025 was unexpected.

Source
Windows

Summary
Shut down unexpectedly

Date
‎12/‎21/‎2025 7:38 PM

Status
Report sent

Problem signature
Problem Event Name:    BlueScreen
Code:    1e
Parameter 1:    ffffffffc0000005
Parameter 2:    fffff8038f46f7b0
Parameter 3:    0
Parameter 4:    ffffffffffffffff
OS version:    10_0_26200
Service Pack:    0_0
Product:    256_1
OS Version:    10.0.26200.2.0.0.256.48
Locale ID:    1033

Extra information about the problem
Bucket ID:    AV_nt!KiRetireDpcList

Below is from 12/13 2:59pm

Installation Failure: Windows failed to install the following update with error 0x800F0982: 2025-12 Security Update (KB5072033) (26200.7462).

My game crashed again after I posted this but the Reliability Monitor still hasn't updated with those errors.

nellyrozayy​  Please test with no mods or custom content just to be thorough.  There's no definitive way to say whether a given crash was mod-related, at least not without live debugging and more knowledge of the Sims 4 code base than anyone on this site has.  But a crash with no mods or cc present (and no ReShade or GShade or anything else that goes in the Bin folder) would be definitive, and no crashes with all this content removed would be highly suggestive.

There aren't any Sims 4-related errors in your dxdiag, just a bunch of generic Windows errors and one BlueScreen.  Did you see this BSOD, and if so, did it happen while you were playing or soon after?  It would have been relatively recent, but that could easily be a few days to a week ago.

The next time you get a crash, whether with mods and cc or not, please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.