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miasaleemah's avatar
miasaleemah
Seasoned Newcomer
2 days ago

My game keeps crashing

For about a week or so, every time I start my game it freezes anywhere between 2 and 20 minutes after starting. My drivers are up to date, I un-installed and re-installed both Origin and The Sims 4 with all of the expansion packs, deleted my save files to start over, and the game STILL crashes. Ive moved the folders onto the desktop to clear space. I don't have CC so that can't be the problem.  Usually any time I go into Build Mode, the screen freezes and I can't even access the task manager to close the game. I have to turn off my computer. Now, it's just any time I launch the game in general. I bought this laptop in 2021 and it meets all of the requirments, so I doubt it's a computer problem. Everything was fine up until mid October. I don't know what else to do. 

crashing
no cc or mods
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 days ago

    miasaleemah  Please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    14 hours ago

    miasaleemah  Your dxdiag shows some serious crashes of one of the graphics drivers, which would explain the Sims 4 crashes.  Since the dxdiag also lists some generic Windows update errors, please start with a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here


    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    For the graphics driver, please install the newest version available from Nvidia.  Go here:

    https://www.nvidia.com/en-us/drivers/

    Choose GeForce, GTX 16 series (Notebooks), GTX 1650, Windows 11, and download the Game Ready Driver from October 22.  Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart your computer after installing and before trying to play.

About The Sims 4 Technical Issues - PC

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