my game loads up to the screen, turns pitch black

@puzzlezaddict so it works when popped up, and plays. so I wanted to try a theory and changed the game's resolution to fullscreen cause I don't like playing in windowed screen. What to do to let it play fullscreen without blacking out and glitching, and takes a while to load up in the beginning, is that normal?

@puzzlezaddict thank you so so much, works fine! if I have any other questions, ill send again. thankssssssss

@puzzlezaddict how do I make the text larger in game without messing with resolution and making it black and glitchy, it is small!!

@Vicilana  You can resize some parts of the user interface with the UI Scale setting, under Game Options > Accessibility.  You can also enable or disable the "auto scale with OS" option to see whether it makes a difference.  But I don't know whether this will help with the text.

If it doesn't, there are other options to try, including playing in fullscreen at 1920x1080.  If you can't get back into the game, edit Options.ini to set fullscreen to 0 again, then revert the changes and try something else.

@puzzlezaddict game is lagging and a little slow with the changes, do I fix that, please?

@Vicilana  Is the game slow in a new save, using a default EA house, or just your existing ones?  When does it lag: all the time, or only in certain situations, like on certain lots?

Additionally, what specific change(s) make the game lag?  If it's the resolution or UI scaling, this may be a case where there's no perfect answer, only a trade-off between different issues.  But you can try a couple other things here, for example playing in windowed fullscreen rather than normal fullscreen.

@puzzlezaddict Hey, I have a slight issue you could be of assistance, please? so I have a household that I can't play because it takes soooooo long to load, and only works in CAS, and no matter where I put them, they take forever to load, not sure what causes that for the sims

@Vicilana  Is this only a single household, as in, other households in the same save load in a normal amount of time?  Are these sims wearing any custom content, or do they have custom traits or aspirations?  If so, try changing everything to EA-made content instead.

If that doesn't make a difference, I'd suggest posting in Game Issues:

https://answers.ea.com/t5/Game-Issues/bd-p/the-sims-4-game-issues-en

It's not that I don't want to help, but problems with individual saves or sims are outside my area of expertise.  The people who answer threads in Game Issues have a better idea of where to go from here.  Of course if you have a more global issue with the game, like all loading times are too long, this is the place to ask.

@puzzlezaddict I am having the same issue. I followed the instructions you suggested for the previous user...... here is my DxDiag..