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vii3000's avatar
4 hours ago

My game won't launch

I have taken out my mods and cc, taken out the entire ea folder, updated windows, tried to run both ea and sims 4 as administrator, repaired ea, uninstalled and reinstalled ea and sims 4.  It just keeps saying error game failed to launch. This only started happening after the recent update. 

2 Replies

  • vii3000​  Please check your antivirus for any recent Sims 4-related actions, and allow the game or set an exception if necessary, whatever option you see.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also let me know whether OneDrive is running on this computer.

  • vii3000's avatar
    vii3000
    4 hours ago

    My antivirus doesn't seem to be the issue, OneDrive is running on my computer, i'm confused on how to add the dxdiag file

    edit: here u go Dxdiag