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So I removed all my mods folder out and tested it and it seemed to work then I wanted to find out what mods weren’t working and took my mods out separately from the folder onto my desktop and when I took it all out with nothing in the folder- I went to log the game and still I can’t get into the gallery at all. This is so frustrating ☹️
- kreatora7 years agoHero (Retired)
@candie_andie
After removing mods folder to desktop before testing you should delete localthumbcache.package file in game folder and fix the game in Origin. However, the most common reason for the lack of connection with Gallery is some error that occurred - for example during the update - in User Settings . To get rid of it, you need to reset the game folder as described in this post:
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
I don't work for EA- 7 years ago
Well I don’t understand any of this. So I went to go and follow your advice and just got through deleting the thumbnail cache folder and was about to take my folder it and reset it-butt j had forgot I had already loaded my game and it started and so I was gonna quit and do this thing but then I found I was connected to the in game gallery again..... The gallery is so finicky I don’t get it. For weeks I couldn’t connect at al and now it’s back up.....
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