My sims 4 genuinely just doesn't work
This is the first time a problem has been so bad that I've had to go towards other resources to help, if I'll even get an answer in a reasonable time.
Every time I try to open the sims 4 via steam, it says it's preparing the game, before it closes and opens my EA app. When I try opening the game via EA app, it does the same thing.
I've cleared my Cache, I've reinstalled EA two times, I've verified my files and game, I've done mod scans, I've updated my EA app, I've cleared my EA app cache twice, I do not understand what the issue is.
I've been at this for nearly an hour as of typing this, and it's constantly just aggravating me. There have been no error messages or anything that can even hint at what the issue is, and I don't want something that involves moving or going through files because I have literal thousands of those and I would hate to go through that catastrophe just for it to not work.
Is this normal?? I want to fix it ASAP, it's so annoying.
StarCrusher3009 Do you have Steam family sharing enabled, or anything similar? If so, please turn it off—it doesn't play well with Sims 4.
Aside from that, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
