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AngryFemiKeagan's avatar
5 years ago

My sims 4 keeps crashing on the loading screen

I've tried everything to fix this I open up the game and once I get to the sims logo loading screens and it freezes and the only way to get out of it I have to completely reset my pc please help me I just want to play the sims again 😢

23 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @AngryFemiKeagan  Please run chkdsk:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
    • You'll be asked to allow a restart; say yes
    • When the scan is done, use this guide to find the results, and post them here
  • whitehamm's avatar
    whitehamm
    2 years ago
    @puzzlezaddict thank you!!! it hasn’t worked for months tried everything and this worked. lost all my saves but it was worth it
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @whitehamm  You should be able to move your saves to the new Sims 4 folder the game has created.  The saves themselves might be corrupt, or not; the only way to find out is to test them.

    Since this thread is a bit old, I'll lock it here.  But please do create a new thread if you'd like further help with this issue or another one.