so like i think the problem started before the 26th of June (that's when i couldn't play and stuff) I've tried everything to fix it.Deleting my CCs,Reinstalling,Restarting my computer etc etc.Asking a question here is like my last resort and i really want to get back to playing my favorite game ever instead of it sitting on my deskstop to dust☹️
@Ummn0thanks If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't or didn't help, please uninstall any Razer apps you're using. The Sims 4 errors in your dxdiag (thanks for posting it, by the way) often happen when another program is interfering with Sims 4, and Razer software is the most common culprit.
If that doesn't help either, try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
Hi yes!Thank u for the response,for your first option the only farthest i could go is making my sim,choosing the season and when i click the house i want and all it crashes!As for your second option,i'm not quite sure what a razer app is..but,i've tried my best to locate some and uninstall but still didn't work☹️(.As for the others,still no hope.
@Ummn0thanks Razer is a company that makes laptops, gaming-related peripherals (mice, keyboards, etc.), and software (Synapse, Chroma, some others). Its software can conflict with Sims 4, causing the game to crash with the same type of error I see in your dxdiag. In fact, those errors are usually caused by interference from outside software. But the clean boot should have helped with that: nothing should have been running on your computer except Sims 4, the EA App, and Windows.
If you did open some other app, please test again while keeping that app, and everything else, closed.
Otherwise, please try playing in a new admin Windows account. Make it local, as in, don't link it to your Microsoft account. You'll be able to launch Sims 4 without needing to reinstall anything, but your saves and other user data won't be available. That's fine for now; just let me know whether the game works.
I had the same problem when I installed the apps on my Dell XPS. It would barely boot up before crashing. Turns out it was my antivirus being overly protective. I had to disable my firewall and live protection. It worked fine after that.
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